Deleting Data & Accounts

This guide explains how to remove domains, delete organizations, and permanently delete your SweetCode Cloud account. All deletion actions require confirmation and cannot be undone.

Deleting a Domain

Removing a domain stops all event proxying immediately and removes the custom hostname configuration.

Prerequisites

None — you can delete a domain at any time.

Steps

1. Go to Domains in the sidebar
2. Click the domain you want to delete
3. Scroll to the bottom and expand the Danger Zone section
4. Click Delete Domain
5. Type the full domain name (e.g. ssp.yourshop.com) to confirm
6. Click Delete Forever

What Happens

• Event proxying stops immediately — requests to the subdomain will no longer route through SweetCode Cloud
• The custom hostname is deleted, so DNS lookups will stop resolving
• Destination configurations (pixel IDs, access tokens) associated with the domain are removed
• You should remove the CNAME record from your DNS provider after deletion

Note

Only organization owners and admins can delete domains.

Deleting an Organization

Deleting an organization permanently removes it and all associated data. This action cannot be undone.

Prerequisites

Before you can delete an organization:

1. Remove all domains — every domain in the organization must be deleted first
2. Cancel any paid subscription — if you’re on a paid plan, downgrade or cancel before deleting

The dashboard will show a warning if either prerequisite is not met.

Steps

1. Go to Settings in the sidebar
2. Scroll to the bottom and expand the Danger Zone section
3. Click Delete
4. Review the confirmation dialog — it lists all data that will be removed
5. Type the organization name exactly as shown to confirm
6. Click Delete Organization

What Gets Removed

Data	Removed?
All domains and DNS configurations	Yes
All destination credentials	Yes
All team members and pending invites	Yes
Subscription and billing records	Yes
Usage history and request logs	Yes

After deletion, you’ll be redirected to the organization selector. If you have other organizations, you can switch to one. Otherwise, you can create a new organization.

Note

Only the organization owner can delete the organization. Admins and members cannot.

Deleting Your Account

Deleting your account permanently removes your user profile, preferences, and all personal data from SweetCode Cloud.

Prerequisites

Before you can delete your account:

1. Leave or delete all organizations — you must have zero organization memberships
   • If you’re the owner, delete the organization (see above) or transfer ownership first
   • If you’re a member or admin, leave the organization from the Settings page

The dashboard will show a warning listing how many organizations you still belong to.

Steps

1. Go to Settings in the sidebar
2. Click the Account tab
3. Scroll to the bottom and expand the Danger Zone section
4. Click Delete
5. Type your email address exactly as shown to confirm
6. Click Delete Account

What Gets Removed

Data	Removed?
Your user profile and email	Yes
All active sessions	Yes
Email report preferences	Yes
Pending magic links	Yes

After deletion, you’ll be signed out and redirected to the login page. You can create a new account with the same email address later if you choose.

Leaving an organization without deleting it

If you just want to leave an organization but keep your account, go to Settings → scroll to the Members section → click Leave Organization. This removes your access without affecting the organization or other members.

Recommended Deletion Order

If you want to remove everything — all domains, organizations, and your account — follow this order:

1. Delete all domains in each organization
2. Cancel paid subscriptions (if any)
3. Delete each organization
4. Delete your account

This order ensures each prerequisite is satisfied before moving to the next step.