Billing & Plans

SweetCode Cloud offers four plans designed to scale with your WooCommerce store. Every plan includes access to all destinations and features — plans differ only in usage limits, log retention, and support level.

Plan Comparison

Feature	Free	Pro	Business	Scale
Price	$0/mo	$12/mo	$34/mo	$79/mo
Monthly Events	100,000	500,000	2,000,000	10,000,000
Domains	5	25	50	100
Log Retention	1 hour	3 days	7 days	30 days
Organizations	2	10	10	10
Meta CAPI	Yes	Yes	Yes	Yes
TikTok Events API	Yes	Yes	Yes	Yes
Pinterest CAPI	Yes	Yes	Yes	Yes
Snapchat CAPI	Yes	Yes	Yes	Yes
Reddit CAPI	Yes	Yes	Yes	Yes
Ad Blocker Bypass	Yes	Yes	Yes	Yes
Real-Time Analytics	Yes	Yes	Yes	Yes
Auto-Sync Config	Yes	Yes	Yes	Yes
Edge Processing	Yes	Yes	Yes	Yes
Support SLA	Community	Standard	Priority	Dedicated

How Usage Is Counted

SweetCode Cloud counts billable requests — these are proxy events that pass validation and are forwarded to at least one destination. The following requests are not counted toward your quota:

• Denied requests — Events rejected due to invalid payload, missing domain config, or inactive subscription
• Rate-limited requests — Events rejected because the per-IP rate limit (120/min) was exceeded
• Bot requests — Events from known bot user agents (e.g. curl, python-requests)

You can view your current usage on the Dashboard overview page, which shows a usage bar and percentage, and on the Billing page.

Quota Warning Emails

SweetCode Cloud automatically sends email notifications when your monthly usage reaches certain thresholds:

Threshold	Notification
80%	Warning — you’re approaching your limit, consider upgrading
90%	Urgent — close to your limit, events will be rejected soon
100%	Limit reached — new events are being rejected

These emails are sent to the organization owner’s email address. Once you receive a 100% notification, events will return a request_limit_exceeded error until either:

• Your billing cycle resets (monthly)
• You upgrade to a higher plan

The Dashboard Overview

The Dashboard page provides an at-a-glance view of your account:

• Usage bar — Shows the percentage of your monthly quota used, with the exact request count
• Domain count — Number of active domains
• Subscription info — Current plan name and billing period end date
• Daily usage chart — An interactive chart showing billable and denied requests per day over the current billing period

Upgrading or Changing Plans

To upgrade, downgrade, or manage your subscription:

1. Go to Billing in the sidebar
2. Your current plan and usage are displayed at the top
3. Use the Customer Portal to manage your subscription — this opens the Freemius billing interface where you can:
   • Upgrade to a higher plan
   • Downgrade to a lower plan
   • Update payment method
   • View invoices and billing history
   • Cancel your subscription

Note

Plan changes take effect immediately. When upgrading, your new quota is available right away. When downgrading, the change takes effect at the end of the current billing period.

Cancellation & Reactivation

What Happens When You Cancel

Cancelling your subscription means “don’t renew” — it does not cut off your service immediately. After cancelling:

• Your proxy continues to forward events for the remainder of the billing period you already paid for
• Your plan limits (request quota, log retention, domains) remain unchanged until the period ends
• Your WooCommerce plugin continues to operate normally
• The Billing page shows “Canceled” with an “Access until” date indicating when your paid period expires

Once the paid period ends, your organization is automatically downgraded to the Free plan.

Tip

Cancellation does not trigger a refund. You retain full access to your paid plan features until the end of the billing period.

Reactivating After Cancellation

If you cancelled but want to continue, click the Reactivate subscription button on the Billing page. This opens a checkout for a new billing period.

How reactivation billing works:

• You are charged for one new billing period (monthly or annual)
• The new period stacks on top of your existing paid period — it does not overlap or replace it
• No money is wasted from your original payment

Example timeline:

Date	Action	Period Expiration
March 1	Purchase Pro ($12/mo)	April 1
March 2	Cancel subscription	Still active → April 1
March 3	Reactivate ($12)	May 1 (stacked)

In this example, the second payment extends your subscription by one month beyond the original expiration. You get full value for both payments.

Upgrading or Downgrading After Cancellation

You can also choose a different plan when reactivating. The pricing table on the Billing page lets you select any available plan. The same stacking behavior applies — the new period is added after your current paid period ends.

Refunds

SweetCode Cloud does not issue automatic refunds on cancellation — you retain access for the remainder of your paid period instead. If you believe you are entitled to a refund due to exceptional circumstances, contact support and we will review your case individually.

What Happens at the Limit

When your monthly request quota is exhausted:

1. New proxy events receive a 429 HTTP response with the request_limit_exceeded error code
2. Events are not queued or retried — they are dropped
3. Your WooCommerce store continues to function normally (only server-side tracking is affected)
4. Browser-side tracking (pixels, tags) is unaffected
5. Usage resets automatically at the start of your next billing cycle

To avoid losing events, upgrade your plan before reaching the limit. The quota warning emails (at 80%, 90%, and 100%) give you advance notice.

Cache flush required after recovery

When the quota is exceeded, SweetCode Cloud notifies the Pixel Manager plugin, which disables proxy routing on the frontend. Even after upgrading or waiting for the quota to reset, page caches on the WooCommerce store may still serve stale pages with the old quota-exceeded flag. After upgrading and resyncing, always flush all page caches on the WooCommerce store. See the Troubleshooting guide for the full recovery checklist.

Free Plan

The Free plan includes 100,000 requests per month with no credit card required. It’s designed for testing and small stores. You can:

• Add up to 5 domains
• Use all 5 destination platforms
• Access the full dashboard including real-time event monitoring
• Create up to 2 organizations

The only limitations are the monthly request count, log retention (1 hour), and the Community support tier.